Privacy Policy

1. Introduction

This Privacy Policy outlines how Hostex LLC (“Hostex,” “we,” “our,” or “us”) gathers, utilizes, stores, and safeguards the personal information of users (“Customer,” “you,” or “your”) when you access our websites, services, and related platforms (the “Services”).

By using our Services, you confirm that you’ve read and understood this Privacy Policy. If you disagree with any part of it, we kindly ask you to stop using our Services.

2. Information We Collect

 

2.1 Information You Provide

• Details for your account, such as your name, email address, phone number, and billing information.
• Data related to domain registration, including registrant, administrative, and technical contact information.
• Support requests, which may include tickets, emails, or any communication records.

2.2 Information Collected Automatically

• Your IP address, browser type, and device information.
• Log files that track access, usage, and server interactions.
• Cookies and tracking technologies that help enhance your experience and ensure security.

2.3 Third-Party Data

We might receive information from payment processors, fraud prevention tools, or domain registries to verify your identity and deliver our Services effectively.

3. How We Use Your Information

• To create, maintain, and secure your hosting and domain accounts.
• To process payments and generate invoices.
• To offer technical support and respond to your requests.
• To identify, prevent, and address fraud, abuse, or any illegal activities.
• To comply with legal requirements and industry regulations.

4. Data Sharing and Disclosure

We may share limited information only under the following circumstances:

• With service providers (like payment processors, domain registries, and data centers) solely for the purpose of delivering services.
• When mandated by law, subpoena, or governmental authority.
• To ensure the security and integrity of our Services, users, or the public.

5. Data Retention

We keep your personal information only for as long as we need to provide our Services, meet legal obligations, and settle any disputes. Backup files and system logs might be stored for a limited time to ensure security and compliance.

6. Data Security

We take your information seriously and have put in place various administrative, technical, and physical measures to protect it from unauthorized access, changes, or destruction. That said, no system is completely foolproof, and we can’t promise absolute security.

7. International Data Transfers

As a global service provider, your information might be transferred and stored on servers in different countries, including the United States. By using our Services, you agree to these transfers, which we handle in line with relevant data protection laws.

8. Your Rights

Depending on where you are located, you may have certain rights regarding your data, including:

• The right to access, update, or correct your personal information.
• The right to request the deletion of your personal data (with some legal exceptions).
• The right to limit or object to specific processing activities.
• The right to ask for a copy of your data in a format that’s easy to use.

If you want to exercise any of these rights, please reach out to us using the contact methods provided below.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Enable essential features of our websites and Services.
• Analyze how our Services are used and enhance performance.
• Ensure security and prevent fraudulent activities.

You can disable cookies in your browser, but keep in mind that this may impact how our Services function.

10. Third-Party Services

Our Services might include links or integrations with third-party services (like domain registries or payment gateways). We aren’t responsible for how these third parties handle your privacy, so we recommend checking their privacy policies.

11. Children’s Privacy

We want to make it clear that our Services aren’t meant for anyone under 18 years old. We don’t intentionally gather information from minors. If we find out that we’ve collected personal data from a minor, we’ll make sure to delete it right away.

12. Updates to This Privacy Policy

We'll update this Privacy Policy from time to time to keep up with changes in laws, technology, or how we operate. Whenever we make updates, we’ll post them on our website along with the “last updated” date. By continuing to use our Services, you’re agreeing to the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, feel free to reach out to us at:

Hostex LLC
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110, USA
Contact us by opening a Support Ticket