GDPR Compliance Policy

1. Introduction

At Hostex LLC, we take your data protection very seriously. This GDPR Compliance Policy explains how we process personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). It applies to all customers, visitors, and users within the European Union (EU) or the European Economic Area (EEA).

2. Data Controller

Hostex LLC serves as the Data Controller when it comes to collecting and processing personal data from customers to provide web hosting, VPS, VDS, reseller hosting, and other related services.

3. Data We Collect

Here’s a breakdown of the data we collect:

• Account information: This includes your name, email address, billing details, and contact information.
• Service usage data: We gather IP addresses, login details, server logs, and other technical information.
• Payment data: This is collected through secure third-party payment processors (we don’t store your card details).
• Support communications: This covers tickets, emails, or any other interactions with our support team.

4. Purpose of Processing

We process your data for the following purposes:

• To deliver and manage hosting, VPS, and related services.
• To ensure security and prevent unauthorized access, fraud, or abuse.
• To meet legal and regulatory obligations.
• To provide customer support and technical assistance.
• To send important updates, service notifications, or billing reminders.

5. Legal Basis for Processing

We process personal data based on the following legal grounds under the GDPR:

• Contractual necessity: to provide hosting, VPS, and related services.
• Legitimate interests: to maintain system security and enhance our services.
• Legal obligations: to comply with tax, billing, and regulatory requirements..
• Consent: for optional services like marketing communications.

6. Data Retention

We keep personal data only for as long as it's necessary to fulfill the purposes mentioned earlier or as required by law. For financial compliance, account and billing records might be retained for up to 7 years.

7. Data Sharing and Transfers

We don’t sell personal data to anyone. However, we may share information with trusted service providers like data centers, payment processors, and security vendors, all under strict confidentiality agreements. When we transfer data outside the EU/EEA, we make sure to have the right safeguards in place, such as Standard Contractual Clauses.

8. Security Measures

We take the protection of personal data seriously, employing industry-standard security measures like encryption, firewalls, and intrusion detection/prevention systems, along with continuous monitoring. Our data is stored in secure data centers that have redundancy and disaster recovery plans in place.

9. Data Subject Rights

Under the GDPR, customers have several rights, including:

• The right to access their personal data.
• The right to correct any inaccurate or incomplete data.
• The right to erasure, also known as the "right to be forgotten."
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• The right to withdraw consent when applicable.

If you wish to exercise any of these rights, please reach out to us using the contact information provided below.

10. Cookies and Tracking

We use cookies just to enhance functionality, like remembering your language, currency, and country preferences, all in line with our Cookie Policy..

11. Contact Information

If you have any questions about our GDPR Compliance Policy or want to exercise your data rights, feel free to reach out to us:

Hostex LLC – Data Protection Officer
Email: support@hostex.co
Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, USA

12. Updates

We might update this GDPR Compliance Policy from time to time. Any updates will be posted on this page along with the effective date. By continuing to use our services after updates, you’re accepting the revised policy.

By using our services, you're accepting this GDPR Compliance Policy.